<ul><li>Procurement Success vs. SRM Failure</li><li>Supplier Relationship Management<p></li><li>To SRM and Beyond!<p></li><li>Introducing Supplier Interaction Models <p></li><li>The "Ordinaries" <p></li><li>"Problem Children"<p></li><li>The "Critical Cluster" <p></li><li>Putting Supplier Interaction Models to Work <p></li><li>The Role of IT in TrueSRM<p></li><li>The "Difference" You Get from TrueSRM</li></ul>