Order Out of Chaos av Scott Walker

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<p><b>The indispensable <i>Sunday Times</i> bestselling guide to </b><b>succeeding in negotiations where failure is not an option, from one of the world''s most experienced kidnap for ransom negotiators.</b><br><br>Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire company''s future is being held to ransom from a cyber-attack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book.<br><br>His methods, centred in empathy, active listening, trust-based influence and emotional control, will help you achieve the outcome you want. Regardless of whether you''re an executive in a multi-national organisation, the owner of a small business, a local sports team coach or running the family household, you''re negotiating every single day, whether you realise it or not.<br><br>Learn the skills Scott uses to r