Truth at Work: The Science of Delivering Tough Messages av Mark Murphy

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<P><STRONG>The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness.</STRONG>  </P><P>The greatest workplaces have one thing in common; they speak the truth!  And they do it without causing anger, resentment, or defensiveness.  </P><P>Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth.  </P><P><EM>New York Times</EM> bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs.  </P><P><EM>Truth at Work</EM> shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths.</P><P>You¿ll learn:</P><P>¿ How psychological phenomena like cognitive