Tiny Noticeable Things av Adrian Webster

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<b>TINY NOTICEABLE THINGS</b><p><b>DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTION</b><p>TNTs are Tiny Noticeable Things. People don¿t need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone¿s first name and recalling how they prefer to take their coffee, to sending someone a handwritten ¿thank you¿ note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference.<p>In <i>Tiny Noticeable Things</i>, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level.<p>Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers a