The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second editio av Peter Pande, Robert Neuman, Roland Cavanagh

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<p><b>The Definitive Work on Six Sigma¿Revised and Fully Updated</b></p><p>Upon its publication in 2000, <i>The Six Sigma Way</i> was among the very first books to clearly explain the impressive benefits of Six Sigma¿s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement.</p><p>In short, this book changed the world of business and organization improvement forever.</p><p>Now, this author dream team has revisited the subject to bring you fully up to date about how Six Sigma has been used¿for better and for worse¿during the past 14 years.</p><p>This new edition of <i>The Six Sigma Way</i> retains everything from the original classic¿ what Six Sigma is