The Safe Library av Steve Albrecht

399,-

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For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don''ts of handling challenging, entitled, eccentric, demanding, harassing, or even threatening patrons. His articles, blogs, podcasts, and keynote speeches have helped empower equip library employees at all levels to be more empowered, assertive, and confident when helping users who are struggling with homelessness, mental health issues, trauma backgrounds, and substance use problems. The Safe Library offers practical and realistic tools which will make every library facility a better, safer place to work. Readers will learn:?de-escalation skills,?communication tools?safe workplace habits ?security measures?personal protection methods, and,?how to activate one''s best customer service skills, even under stress. This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, thieves, Internet hogs, and other