The Remedy av Pascal Dennis

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<b>Winner of the Shingo Prize for Excellence in Quality Improvement</b><p>-From the Shingo judges:</p><p>This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for lean champions, managers, and executives driving toward operational excellence enterprise-wide. The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal¿it is a pleasure to read.</p><p><b>The Sequel to the Influential ¿Lean¿ Business Novel <i>Andy & Me</i></b></p><p><i>The Remedy</i> is a compelling a business fable that shows how Lean quality improvement business practices¿traditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sa