The Little Black Book for Managers av John Cross, Rafael Gomez, Kevin Money

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<p><b>A smart, small book for any manager¿s pocket.</b></p><p> </p><p>In every manager¿s career there are moments where decisions need to be made in order to achieve success and this smart, nicely packaged little book can be there to help each time. The trick to succeeding in these moments is to identify each of these situations ahead of time and understand how to act and what to do to reduce the chances of failure. That is exactly what <i>The Little Black Book for Managers</i> has done. The authors have listed a whole host of situations most managers face, based on thousands of personal experiences, and have mapped out how to deal with each situation. The book contains specific examples of words and phrases that can be used as well as illustrations and exercises to analyse your current performance. It is short on waffle and high on practical wisdom. It is designed to be dipped in and out of ¿ reached for whenever a situation arises. This is a practical support tool for managers at all