<P>"A valuable, practical guide for navigating through ICT turbulence and dynamics. A lighthouse for the human side of ICT."</P><P>Erik van de Loo, Director Executive Masters in Change, INSEAD Professor of Organisational Behaviour, INSEAD Business School</P><P>"The ICT Malaise is a different and thorough point of view on the dysfunctional approach the world has taken to information and technology. In an era of exponential changes where humans are rendered obsolete at the same pace of technology, it is fundamental to go back to basics on why we lead and innovate in the first place."</P><P>Silvio Rugolo, VP, Global Sales, BMC Software, Digital Service Operations</P><P></P><P>We hurtle ahead with technology, apps, and the newest innovation in a world that already demands a constant online presence and availability. You are included if you quickly adapt the newest technology and excluded if you wait too long.</P><P>Information and communication technology (ICT) service providers, suppliers