Soft Skills for Tough Jobs av Lucy Harrison

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<p><b>Ever come away from a conversation thinking ¿I could have handled that better¿?</b><br></p><p>Soft skills are a dark art, but one you are already using when you are at your best.</p><p>With her simple NALED framework, Lucy Harrison has already helped hundreds of leaders be at their best more often. Now you too can choose to hold a different kind of conversation.<br></p><p>Designed and road-tested with busy industry managers, this guide and toolkit will help you improve team engagement, ideas and performance.<br></p><p>LUCY HARRISON is the founder of leadership consultancy the Harrison Network, delivering training and coaching in organizational development with a focus on human-centred leadership.<br></p><p><b>Foreword by Adrienne Kelbie, CBE</b></p>