Service Operations Management av Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark

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<div><p><b>Analyse and address organisational challenges using real world examples </b></p><p><b> </b></p></div><div><p><b><i>Service Operations Management, 5th Edition,</i></b> by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. </p></div><div><p> </p></div><div><p><b>Pearson, the world¿s <i>learning </i>company.</b> </p></div>