Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK)

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<h2>The official guide for the EXIN SIAM¿ Foundation certification</h2><p>SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.</p><p>SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:</p><ul><li>Know their role, responsibilities and context in the ecosystem</li><li>Are empowered to deliver</li><li>Are held accountable for the outcomes they are required to deliver</li></ul><p><em>Service Integration and Management (SIAM¿) Foundation Body of Knowledge (BoK), Second edition</em> has been updated to reflect changes to the market and is the official guide for the EXIN SIAM¿ Foundation certification. This book will help candidates pass their Foundation certification, as wel