Responsive Enterprise av Curt Schwab, Katie Markwell

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<p><b>Change keeps accelerating. Half of key business decision-makers say constant, disruptive change is now a major challenge. Dizzy from a kaleidoscope of fashionable strategies, from digital transformation to hybrid work to disruptive innovation, leaders need a new approach.</b></p><p>It''s time to embrace a holistic approach to change — to re-architect your business to be fully responsive. A responsive organization, faced with change, doesn''t just withstand or flex — it embraces change and continuously exploits it for competitive advantage.</p><p>The responsive organization stands on three pillars.</p><p>First, a customer-centric mindset. Gather data relentlessly; spread insights across the organization.</p><p>Second, operational excellence. Redesign processes for both efficiency and flexibility, with change in mind.</p><p>Third, enterprise agility. Evolve contin