Providing Reference Services av John Gottfried, Katherine Pennavaria

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Providing Reference Services: A Practical Guide for Librarians was written with the working librarian in mind; it focuses on specific methods and information to help foster effective, exceptional results. Topics covered include:¿Reference services: basic information and background¿Reference resources and tutorials ¿Organizing and providing services ¿Staffing and performance management¿Forming helpful partnerships (internal and external)¿The future of reference Readers will come away with a solid foundation in reference services. They will have the knowledge to update or restructure an existing reference program, or to create a program from the ground up. Individual chapters and subsections provide constructive tips and advice for specific reference issues. Taken as a whole, this book provides a valuable, inclusive source of information for all major aspects of reference service.Providing Reference Services is an appropriate resource for nearly all librarians in public-service positions