<p><b>An innovative approach to driving maximum performance at all levels of an organization</b></p><p><i>Peak Performance Culture: The Five Metrics of Operational Excellence</i> is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books <i>The Power of Understanding People</i> and <i>The Power of Understanding</i>, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.</p><p>The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture ¿ cont