Managing Public Services - Implementing Changes av Tony L. (SOAS London University UK) Doherty, Terry (Lancaster Business School UK) Horne, Simon Woot

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<P>The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. <I>Managing Public Services, Implementing Changes ¿ A Thoughtful Approach 2e</I>, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ¿why¿ as well as ¿how¿.</P><P>The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia,