<B> SHORTLISTED FOR THE CMI MANAGEMENT BOOK OF THE YEAR AWARD 2013 </b><p><b>It''s a tough job being a manager.</b><p>How do you manage performance? If you come across as too directive you may get a reputation for harshness. If you are too nice you risk being known as a gullible and easily outmanoeuvred. Neither approach works.<p>''Employee engagement'' is the magical ingredient: it makes staff genuinely committed, creating excellent work. Few organizations actually achieve it, though all say they want it. Coaching is the most reliable a way of producing it. <p>In <i>Manager as Coach</i>, Jenny Rogers challenges many of the traditional assumptions about what works in management and shows you, step by step, how to be a brilliant manager and get fantastic results: <ul><li>Reduce your stress<li>Develop employees'' key skills <li>Create a culture of engagement<li>Improve bottom line results</ul><i>"Jenny Rogers'' advice is simple, memorable, deeply pragmatic, and always focused on results.