<p>''Read this fascinating book and you''ll become a better listener, a better conversationalist and better company'' <b>Adam Kay</b><br>''A brilliant book on the art of conversation'' <b>Matt Haig</b><br>''A compulsory book for these divided times''<b> Sathnam Sanghera</b><br>''An intriguing exploration of the importance of a proper chinwag''<b> Sara Cox</b><br>''A terrific book from a terrific broadcaster. Worryingly good''''<b> Jeremy Vine</b><br>''An insightful, important read'' <b>Stacey Dooley</b><br>''A genuinely brilliant broadcaster'' <b>Matthew Syed</b><br>''Fascinating and thought-provoking'' <b>Jane Fallon</b><br>''Informed, open-minded, fair, astute, caring and funny'' <b>Ricky Gervais </b><br>''A grand theory of conversation'' <b>Dan Snow</b><br>''The conversation king'' <b>Laura Whitmore</b><br><br><b>...</b><br><br><b>Conversations are broken. </b><br><br>While effective dialogue is supposed to lead to greater fulfilment in our personal and professional lives, all the s