Lean Higher Education av William K. Balzer

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<P>In an environment of diminishing resources, growing enrollment, and increasing expectations of accountability, <I><STRONG>Lean Higher Education: Increasing the Value and Performance of University Processes, Second Edition</I></STRONG> provides the understanding and the tools required to return education to the consumers it was designed to serve ¿ the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution, regardless of size or mission. </P><P>Using straightforward language, relevant examples, and step-by-step guidelines for introducing Lean interventions, this authoritative resource explains how to involve stakeholders in the delivery of quality every step of the way. The author details a flexible series of steps to help ensure stakeholders understand all critical work processes. He presents a wealth of empirical evidence that highlights successful applications of Lean concepts at major universities