Leading What Matters Most av Phil Geldart

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<p>Almost six weeks into the implementation of new strategies based on the consulting report, Bridget¿s leadership team continued to hear rumblings from their direct reports. Sales continued to push back saying the way they were doing things was working fine, the company just needed to figure out how to fill their orders faster. Operations complained that they didn¿t have time to implement these new procedures and keep up their current production levels. Customer service grumbled about customer complaints taking up too much of their time. And everyone wanted to know why leadership wasn¿t fixing these problems. Bridget was beyond frustrated.</p><p>They had been following the recommendations they had received from a highly recommended consultant group¿but everything they were doing seemed to exacerbate rather than solve the issues.</p><p>Bridget pulled up Talon Tech¿s latest earnings report and groaned. Until just a few months ago, Talon Tech¿s success had seemed unstoppable, and her lea