Just Listen av Mark M.D. Goulston

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<p><strong>Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can''t break through emotional barricades and get your message thoroughly communicated and registered.</strong></p><p>Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.</p><p>In <em>Just Listen</em>, Goulston provides simple yet powerful techniques you can use to really get through to people including how to:</p><ul><li>make a powerful and positive first impression;</li><li>listen effectively;</li><li>make even a total stranger (potential client) feel understood;</li><li>talk an angry or aggressive person away from an