Developing Quality Technical Information av Michelle Carey, Moira Lanyi, Deirdre Longo, Eric Radzinski, Shannon Rouiller, Elizabeth Wilde

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<p>The #1 Guide to Excellence in Technical Communication¿Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More</p><p> </p><p>Direct from IBM¿s own content design experts, this guide shows you how to design product interfaces and technical information that <i>always </i>place users front and center. This edition has been fully revised to help you consistently deliver the <i>right </i>content at the <i>right </i>time.</p><p> </p><p>You¿ll master today¿s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.</p><p> </p><p>Coverage Includes</p><ul><li><div> Advocating for users throughout the entire product development process </div