Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns av Ben Benjamin, Amy Yeager, Anita Simon

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<h4>One of the <i>New York Post</i>''s Top 10 Best Career Books of 2012</h4><p><b>Repair communication breakdowns on the spot and drive positive results in every conversation </b></p><p>Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.</p><p><i>Conversation Transformation</i> gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:</p><p><b>AWARENESS</b><br>Learn to recognize an ineffective communication pattern the instant it occurs</p><p><b>ACTION</b><br>Use specific new strategies to turn the conversation in a better direction</p><p><b