Connecting with Clients av Paul Cowan

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<p>CLIENT RELATIONSHIPS<br>Finding some clients difficult to understand?<br>Confused when they say one thing but mean another?<br>Need better, more useful feedback?<br>Sometimes feel on the back-foot?<br>Have trouble managing client expectations?<br>Wonder why they seem impossible to please?<br>Concerned about being blind-sided by unexpected client loss?<br><br>THIS BOOK IS YOUR LIFELINE<br>Connecting with Clients contains new ideas derived from the world¿s leading relationship experts<br>Insights from over 500,000 pieces of client feedback worldwide<br>With tips and guidance from an adman, organisational change agent, couples¿ counsellor and co-founder of The Client Relationship Consultancy<br>Dip into short chapters and discover a valuable insight on every page<br><br>REJUVENATE YOUR CLIENT RELATIONSHIPS<br>With the help of this book, you will be able to:<br>Evaluate your client relationships and diagnose issues<br>Recognise your part in a problem<br>Obtain useful and clear feedback<