<p>This timely book moves the dial on the perception of challenging behaviour in schools. De-escalation is important but it is only part of the process: if we really want to change behaviour we have to understand it. The causes of poor behaviour are many and varied: fear, stress, anxiety and the feeling of being overwhelmed can all take their toll.<em>Changing Perceptions</em>details ways in which better understanding and empathy can make children feel safer, build their trust, develop belonging and consequently create more effective learners.</p><p>Empathy is the master key to unlocking the most challenging pupils. When we consistently respond to children with empathy and compassion, we don''t just put a sticking plaster over a problem, we change their experiences: how they feel and how they behave long term. Importantly, the approach also greatly improves staff wellbeing because teachers perceive behaviour differently.</p><p c