Always Making Progress av Ian Madden

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<P>This book guides process-industry professionals from the implementation of the basic foundations of Continuous Improvement (CI) through to an organization where CI is a "way of life" and a defining feature of the culture of the organization. </P><P>The readers of this book are seeking solutions to such pressing issues as:</P><P>¿ Eliminating accidents and near misses.</P><P>¿ Reducing customer complaints. </P><P>¿ Improving customer delivery performance. </P><P>¿ Elimination of accidents and near misses.</P><P>¿ Reducing customer complaints. </P><P>¿ Improving customer delivery performance. </P><P>¿ Introducing new products. </P><P>¿ Improving staff productivity. </P><P>¿ Removing costs to meet the budget. </P><P>¿ Dealing with absence and poor morale. </P><P>¿ Improving staff retention.</P><P>This book provides them with guidance on how to address issues in these areas in a way that enables improvements to be realized quickly but not at the expense of a long-term goal of a sustaina