A Systematic Guide to Leadership Selection Using Total Quality Management Techniques av Luis (University of Central Florida) Rabelo, Jr. Charles W. Da

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<P>The old clich¿tates that not every manager is a leader, but the more important part of that sentiment is that to be a <I>good </I>manager, one <I>has to </I>be a good leader. This perception is because<I> good </I>managers do more than manage. They have to lead by inspiration, they have to lead by example, and they have to lead through the best times for their organizations as well as the absolute worst times.</P><P><EM>A Systematic Guide to Leadership Selection Using Total Quality Management Techniques</EM> identifies the application gap and presents a methodology based on Total Quality Management (TQM) to support the guidance of a process to select leadership (at any level of the organization). A modification to the House of Quality and a product of the Massachusetts Institute of Technology is presented and discussed as the core of a leader selection process. Two case studies are used to reinforce the concepts and applications. Finally, the book introduces some experiments for lea