<p><b>Includes 10 handy do''s and don''ts of using KPIs</b></p><ul><li>Want to measure the performance of your people and your business? </li><li>Need a quick overview of the most useful KPIs and how to use them? </li><li>Only want what you<i> need</i> to know, rather than reams of theory?</li></ul><p>With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast.</p> <p> <i>¿This book does a fantastic job of narrowing down the best KPIs for you and your team. It¿s short, sharp and incredibly useful.¿</i><br>--Thomas H. Davenport, Distinguished Professor at Babson College and author of <a><i>BigData@Work</i></a></p>