100 Ways To Annoy Your Guests av Peter Venison

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<p>Peter Venison''s best-selling book <strong>100 Tips for Hoteliers</strong> offered advice on how to manage. </p><p><br></p><p>In this follow-up publication, Venison looks at the hotel business from the guest''s point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. </p><p><br></p><p>He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how <em>not</em> to please your guests. </p><p><br></p><p>Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.</p>